Providing support to health care organisations to address and resolve performance concerns
Independent NHS investigations and reviews
Since the early 2000s, Manda Copage has held senior roles across the healthcare sector during which she has overseen and reviewed numerous complex performance cases. She has worked closely with managers and healthcare professionals to support the resolution of concerns, offering both insight and practical guidance.
Through this extensive experience she recognised a recurring challenge across all healthcare settings: the difficulty in identifying and securing skilled staff with capacity and independence to manage performance concerns effectively.
In response, Manda founded CIRI in 2022 to offer organisations a responsive, expert and impartial resource for managing concerns at any stage.
Her vision in founding CIRI was to create an open and accessible pathway for healthcare managers to secure not only expert advice but practical hands on independent support at an early stage, enabling timely intervention and resolution before concerns escalate.
Case Investigator Credentials
- Accredited case investigator
- ILM accredited mediator
- HSIB training – Bronze
- Level 3 International Award in Safety Investigation training
- Trained Action Learning Set facilitator
- Trained GP appraiser
- Nye Bevan Graduate 2016
- Masters in Business Administration 2001
She brings with her a wealth of knowledge and insight into this field having worked for more than five years as a senior adviser for the Practitioner Performance Advice Service (formerly the National Clinical Assessment Service) providing specialist advice across the UK and Crown Dependencies on the Performers List Regulations, Responsible Officer Regulations and Maintaining High Professional Standards.
In addition to her expertise in the management of healthcare professionals, she chairs employment disciplinary, grievance and appeal panels and sits on school governor exclusion panels.
Currently studying
- ILM Level 7 – Executive and Senior Level Coaches and Mentors – Bristol Business School, University of West England
Associated Roles
- National Deputy Directory, Professional Standards and Performers List – NHS England
Volunteer role
- Appointed School Governor
Currently studying
- ILM Level 7 – Executive and Senior Level Coaches and Mentors – Bristol Business School, University of West England
Associated Roles
- National Deputy Directory, Professional Standards and Performers List – NHS England
Volunteer role
- Appointed School Governor